Refund policy

Last updated: August 9, 2026

Most ChoZen Unlimited physical products are made to order. Except where required by law, we do not accept returns for change of mind, fit, size selection, or buyer preference.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, email support@chozenunlimited.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue quickly.

Do not send an item back before receiving return instructions. If your claim is approved, we will offer an appropriate replacement or refund and provide return instructions when a return is required.

Order cancellations and preorders

Orders may be canceled within 24 hours of purchase. After 24 hours, an order may already be in production and may no longer be cancelable. Product-specific preorder terms shown on a product page apply when they are more favorable to the customer.

Non-returnable items

Customized or personalized products, digital downloads after access or delivery, final-sale items, and gift cards are non-returnable except when damaged, defective, incorrect, or otherwise required by law.

Refund timing

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@chozenunlimited.com.

Statutory rights

This policy does not limit any consumer rights that cannot be waived under applicable law. Made-to-order and personalized-item exceptions may apply where permitted.